It is 2am and you receive a wake-up call that your website is down. This can’t be good! Who to call? Sorry, don’t think Ghostbusters can help with this one!
If your domain happens to be registered with TierraNet, you have real live customer support representatives standing by to help!
Located in San Diego, California, our friendly customer support representatives are able to assist 24/7, with any task, including domain renewals, email configuration, e-commerce solutions to dedicated server administration or account troubleshooting.
Customer Service Representatives (or CSRs as referred to internally) train through hands-on projects and team-building tasks to provide the best customer service the web hosting and domain registration industry has to offer. (World Class as it has been called.) If the answer to your question is not identified right away, CSRs can contact our engineering department or use research tools to help find the best solution for your needs. And we do it as quickly as possible!
Not only do we offer FREE 24/7/365 U.S. based phone support, we also provide FREE online chat support along with our FREE email support; emphasis on the word “FREE”. Can it get any better?
We excel at supporting our products and services because we use them too! Our support is available 24/7, but we do get time off to pursue other things like building a website, emailing, blogging or buying domains. So just like you, we know the value of quality service and having the peace of mind that if there is a problem it will actually be fixed.
If you do give us a call you’ll probably talk to someone like Christine, Pablo or Greg, and you’ll see you are treated not only like a valued customer, but like a part of our family.
To find the best way for you to reach us, please visit: https://www.tierra.net/help/support
Hope to hear from you soon!
What to know before contacting customer support:
If you’d like us to make a change to your account, such as updating the DNS records or nameservers, please be prepared to confirm your Express Service Code or account password for verification. We just want to make sure we’re talking to the right person!
Your Express Service Code is valid for 12 HOURS and can be provided to a customer service representative as verification for your account in place of your account password. The Express Service Code is unique to your account and changes periodically to ensure added security in the event you contact our customer support to make changes and need to verify your identity.
Look for this button in your account control panel: 
[...] we as an office keep in business with multiple daily coffee runs. It’s true. Your website is monitored 24/7 due in some part to the wonderful benefits of coffee. Not to say we are experts or coffee snobs [...]